Shipping Policy and Refund Policy
At Gracebyannie, we aim to provide exceptional service and high-quality products. Below are the details of our Shipping and Refund Policy:
Shipping Policy
- Free Shipping: Enjoy free shipping on all orders over $60 across Australia!
- Processing and Delivery Time: Orders are processed within 1-2 business days and typically delivered within 3-7 business days.
- Tracking: Once your order is shipped, we’ll provide you with a tracking number for real-time updates.
Refund Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
Non-Returnable Items
The following items are not eligible for returns:
- Gift cards
- Sale items
Refunds
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-7 business days.
If your return is rejected due to not meeting eligibility criteria, we will notify you with reasons for rejection.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account.
- Contact your credit card company, as processing times may vary.
- Contact your bank for further confirmation.
If you’ve done all of this and still haven’t received your refund, please contact us at [email protected]
Exchanges
We replace items only if they are defective or damaged. To initiate an exchange, contact us at gracebyannie.com , and send your item to the address provided.
Shipping Returns
To return a product, you must mail it to the address we provide.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Shipping costs are non-refundable. If approved for a refund, the return shipping cost will be deducted from the refund amount.
Need Help?
If you have questions regarding returns or refunds, feel free to contact us at [email protected]